Player support

How can we help?

Restore the Keeper Pack

Open Prism Puddle, choose Keeper Pack on the Home screen, then select Restore Purchases. Use the same Apple Account that made the original purchase.

Daily Drop timing

Everyone receives the same challenge based on the UTC day. A new Daily Drop can therefore arrive earlier or later than local midnight.

Sound, haptics, and motion

Sound and haptics can be changed in Settings. Prism Puddle also follows the system Reduce Motion and Differentiate Without Color accessibility settings.

Contact

Email hello@voventech.com. Include the app version and iPhone model, but do not send passwords, payment details, or other sensitive information.